Case Study: Vodex improves AI voice agent call clarity with Krisp AI Noise Cancellation

Vodex improves AI voice agents’ turn-taking with Krisp AI Noise Cancellation

Vodex, a provider of Generative AI-powered outbound call solutions, faced a significant challenge with customer-side background noise disrupting its voice agents' performance. This noise caused interruptions, reduced clarity, and led to dropped calls. To overcome this, Vodex partnered with vendor Krisp to integrate its AI Noise Cancellation technology.

By implementing Krisp's solution, Vodex achieved a 90% reduction in noise and a 50% decrease in call drops. The results were transformative, including a 75% increase in call quality scores and a 20% rise in lead qualification rates. Krisp's technology enabled clearer, more efficient conversations, which directly improved customer satisfaction and operational efficiency for Vodex and its clients.

Vodex

Kumar Saurav

Chief Technology Officer