Case Study: SupportZebra achieves 78% fewer customer noise complaints with Krisp

SupportZebra sees 78% drop in customer noise complaints

SupportZebra, a provider of outsourced customer service and tech support for SaaS and ecommerce businesses, faced a surge in customer noise complaints when its agents transitioned to working from home during the COVID-19 pandemic. The company needed a solution to eliminate unpredictable background noises from home environments to maintain customer satisfaction. To solve this, they implemented Krisp's AI-powered noise-cancellation technology.

Krisp's software seamlessly integrated with the agents' existing equipment and communication apps, using bidirectional noise cancellation to isolate human voices from all background sounds. The implementation resulted in a dramatic 78% decrease in customer noise complaints. Additionally, the solution contributed to other significant metrics, including an 8% increase in customer satisfaction (CSAT) scores and a 25% increase in agent CSAT.

SupportZebra

Nathan Yap

Founder and CEO