Case Study: Arrivia achieves clearer call center communication and higher sales with Krisp AI Accent Conversion

Arrivia driving impact in call center communications with Krisp AI Accent Conversion

Arrivia, a travel loyalty and rewards program provider, faced challenges in its international call centers where background noise and agent accents hindered clear communication, negatively impacting customer satisfaction and efficiency. After first implementing Krisp's Noise Cancellation, the company identified accent clarity as a remaining barrier. To address this, they turned to Krisp's AI Accent Conversion to improve understanding without losing their diverse talent pool.

Krisp implemented its AI Accent Conversion technology, which was easily integrated and tested in a pilot program. The solution led to transformative results for arrivia, including a 99% improvement in Net Promoter Score, a 26.1% boost in sales conversion rate, and a 14.8% increase in revenue per booking. Krisp's technology removed communication barriers, allowing arrivia to expand operational flexibility and significantly enhance both customer experience and key business metrics.

Arrivia

Travis Markel

Chief Operating Officer