Case Study: County of San Mateo simplifies video conferencing with Kramer Quicklaunch

San Mateo County’s Success with Quicklaunch

The County of San Mateo, a government body in California, sought a video conferencing solution for its numerous conference rooms that was easy to use without requiring a Windows login. Their challenge was to streamline the meeting process, enable room scheduling, and ensure automatic system resets for security while reducing IT support calls. They partnered with vendor Kramer and implemented their Quicklaunch software.

Kramer's Quicklaunch solution provided an intuitive, integrated UI that allowed users to launch meetings on platforms like Zoom or Teams with a single touch. The system automatically wiped user data after each meeting and integrated room scheduling. The results were highly successful, with the county reporting a drastic reduction in service calls and seamless user adoption. The reliability and ease of use led to installations in 30 rooms with more planned, and the Kramer solution became an integral part of the county's AV strategy.

County of San Mateo

Kevin Pankhurst

AV Manager