Case Study: Corewell Health deepens employee engagement with KPMG and ServiceNow

Corewell Health speeds onboarding for 60,000+ employees with KPMG

Corewell Health, a major health system, faced the challenge of modernizing its outdated IT service management and HR systems. Their primary goal was to create a simplified and efficient employee experience for service management. To achieve this transformation, they enlisted the vendor KPMG and utilized the ServiceNow platform.

KPMG implemented a comprehensive solution using its Powered Enterprise preconfigured capabilities for ServiceNow, which included a unified self-service portal, a scalable data model, and a robust service catalog. This resulted in faster, easier access to services for over 60,000 employees, with over 70,000 catalog items available. The solution led to increased productivity, greater operational efficiency, and significantly faster employee onboarding. KPMG's support in change management and training was integral to ensuring widespread adoption and successful use of the new platform.

Corewell Health