Case Study: Consumers Energy strengthens audit readiness and regulatory transparency with KPMG GenAI

Consumers Energy completes 52-week audit with KPMG using GenAI

Consumers Energy, a major Michigan electric and gas utility, faced an unprecedented management audit from the Michigan Public Service Commission following severe storm-related power outages. The challenge was to successfully navigate the complex, year-long probe involving extensive data requests and interviews. Consumers Energy engaged its long-time adviser, KPMG, for its deep regulatory knowledge and to leverage its advanced technology, including a customized GenAI tool.

KPMG implemented a comprehensive strategy that included extensive pre-audit preparation, benchmarking against other utilities, and the deployment of its specialized GenAI tool. This technology was instrumental in analyzing over 10,000 pages of regulatory documents, ensuring response consistency, and meeting tight deadlines. The result was a successful audit outcome for Consumers Energy, which led to a successful post-audit rate case and provided the utility with valuable insights to improve future operations and reliability.

Consumers Energy