Case Study: Catholic Health Long Island improves revenue cycle resilience and net revenue with KPMG

Catholic Health Long Island improves net revenue by $25 million with KPMG

The customer, Catholic Health Long Island, faced the challenge of transforming its revenue cycle operations to improve efficiency and capture missed revenue opportunities. They engaged the vendor, KPMG, for a strategic initiative to upgrade their processes, technology, and governance. This planned transformation was suddenly complicated by a major national crisis when a cyberattack on a claims clearinghouse halted payment processing, creating a $150 million cash gap and demanding an immediate crisis response.

KPMG implemented a comprehensive solution, working alongside Catholic Health to redesign workflows, enhance data analytics with custom dashboards, and optimize technology, including the rapid implementation of a new clearinghouse. This dual approach of executing the planned transformation while simultaneously managing the crisis yielded significant results. KPMG helped Catholic Health achieve a $25 million net revenue improvement from the transformation and recover $130 million in delayed cash from the disruption, ultimately strengthening the organization's revenue cycle resilience.

Catholic Health Long Island