Case Study: The Food Trust achieves better IT support with KPInterface

The Food Trust improves MSP satisfaction from NPS 6 with KPInterface

The Food Trust, a nonprofit organization in Philadelphia, was experiencing significant challenges with its previous managed service provider, including poor response times and a lack of strategic technology planning. They turned to vendor KPInterface for its Managed IT Services to find a more proactive partner for reliable support and long-term strategy.

KPInterface implemented a responsive support system and conducted strategic planning sessions. The solution included assessing and upgrading outdated systems, developing new IT policies, and securing remote work setups. As a result, The Food Trust anticipated significant improvements in response times, more efficient communication from consolidated email systems, and enhanced security for its hybrid workforce.

The Food Trust