Case Study: a leading U.S. beverage producer achieves 85% faster customer response with KPI Partners' AI-powered Oracle ERP automation

Leading U.S. Beverage Producer cuts request resolution time by 85% with KPI Partners

KPI Partners partnered with a leading U.S. beverage producer facing significant operational inefficiencies. The client's supply chain and inventory teams were hindered by a slow, manual process for resolving customer requests within their Oracle ERP system, which required cumbersome VPN access and extensive IT support, often taking over two days.

KPI Partners developed and implemented an AI-powered chatbot using Microsoft Copilot Studio and integrated it with Microsoft Teams and Power Automate. This solution provided a seamless, mobile-friendly interface for automated Oracle ERP queries and workflow execution without VPN. The vendor's solution led to an 85% faster customer response time, a 70% increase in system engagement, a 30% reduction in operational costs, and a 40% improvement in inventory monitoring accuracy.