Case Study: Courtesy Chrysler, Dodge, Jeep, Ram achieves stronger F&I compliance and peace of mind with KPA

With KPA, Courtesy Stops Small Issues from Becoming Big Liabilities

Courtesy Chrysler Dodge Jeep Ram, a long-established dealership group, was juggling siloed departments, shifting regulations, and rising customer expectations when General Manager Jack Grimley discovered potential compliance gaps after moving to the San Juan Capistrano rooftop. To shore up F&I and front-line risk, Courtesy engaged KPA and its F&I compliance audit services.

KPA performed unannounced, comprehensive audits—reviewing signage, recordkeeping and employee practices and pulling 15–20 deals—which uncovered issues like outdated signage, unsecured personal information, and missing window stickers. KPA’s findings and ongoing evaluations led to targeted corrective actions, improved workplace habits, stronger manager credibility, and measurable compliance improvements that delivered greater peace of mind for managers, employees, and customers.

Courtesy Chrysler Dodge Jeep Ram

Jack Grimley

General Manager