Case Study: Major Global Bank achieves real-time incident resolution and unified tool integration with Kovair Software's Omniprocess & Omnibus

Major Global Bank deploys Kovair Omniprocess and Omnibus Integrations for IT Services

Major Global Bank, one of the world’s largest banks, needed a robust Incident and Change Management solution to ensure timely resolution of business‑critical production incidents across distributed employees and contractors. They faced three core challenges: coordinating complex, parallel workflows across global teams, integrating multiple legacy and third‑party tools that operated in silos, and enabling auditable manager approvals while staff were traveling — prompting them to engage Kovair Software and deploy Kovair Omniprocess and Omnibus integrations as part of Kovair Global Lifecycle.

Kovair Software implemented Kovair Omniprocess for drag‑and‑drop, task‑based process automation (including multi‑level role resolution and automatic conditional branching) and Kovair Omnibus as a hub‑style integration bus to link tools like Quality Center, Perforce and SharePoint. The deployment eliminated manual data transfers and brittle point‑to‑point integrations, improved traceability and cross‑tool reporting, enabled secure, auditable mobile approvals, and materially reduced cycle time and human errors in incident and change workflows.