Case Study: Large US Appliance Maker achieves real-time cross-team collaboration and unified data visibility with Kovair Software (Omnibus)

Kovair Omnibus Synchronizes Data between ServiceNow and Other Tools at a Large US Appliance Maker

Large US Appliance Maker, a Fortune 500 global manufacturer, was using ServiceNow for customer tickets and IBM Rational Team Concert for internal development, which created information silos and error-prone manual synchronization. The split tools made near real-time collaboration and management visibility difficult, so the customer engaged Kovair Software and its Kovair Omnibus ESB platform to address these integration challenges.

Kovair Software implemented Kovair Omnibus to deliver bi-directional, near real-time synchronization—mapping ServiceNow incidents and ad-hoc requests to RTC defects and stories—with integrity checks and a central health dashboard for live sync monitoring. The solution was configured and demonstrated rapidly (use cases set up within a day), removed data silos, provided a single source of truth and real-time status across teams, and produced measurable productivity gains as teams were onboarded to production in phases.