Case Study: Scripps Ranch Swim & Racquet Club cuts front desk costs and boosts member bookings with Kourts

How Scripps Ranch Cut Front Desk Payroll in Half, and Grew Member Participation by 18%

Scripps Ranch Swim & Racquet Club worked with Kourts to solve an inefficient, phone-based reservation process that was creating confusion for members, pros, and front desk staff. Before the switch, court, lesson, and clinic bookings all came in at once by phone, forcing the club to dedicate extra staff just to manage reservations.

Using Kourts’ digital CRM and Player App, Scripps Ranch moved to online and mobile booking, streamlined player and reservation tracking, and reduced front desk workload. Kourts helped the club cut front desk staff costs by an estimated $35,000 per year, increase member bookings by 63%, and improve member satisfaction.

Scripps Ranch Swim & Racquet Club

Tal O'Farrell

General Manager