Case Study: Braemar Country Club reduces admin time and boosts lesson revenue with Kourts

How Braemar Country Club Was Able to Reduce Admin Costs by 25% While Increasing Program Revenue by 25%

Braemar Country Club, a private club in Tarzana, California, struggled with time-consuming administrative work, payroll headaches, and bookkeeping errors that delayed payments and frustrated accounting. Director of Tennis Sue Pendo and her team needed a better way to manage staff hours and reduce the time spent on back-office tasks, especially with seasonal employees who were difficult to train on their previous software.

By implementing Kourts Tennis Booking and Club Management Software, Braemar used the Instructor Activity Report and other tools to track pros, members, and guests in an easy-to-read format. Kourts helped cut admin time by 25% and saved Sue more than four hours per week, while also reducing errors, improving payroll accuracy, speeding up training for new staff, and contributing to a 25% increase in lesson and program revenue.

Braemar Country Club

Sue Pendo

Director of Tennis