Case Study: The Orana Foundation delivers a successful Sydney pop-up residency with kounta

The Orana Foundation - Customer Case Study

The Orana Foundation, led by chef Jock Zonfrillo, was preparing to relocate Restaurant Orana to Sydney for a month‑long residency and needed reliable, hands‑on operational and front‑of‑house support as a kounta customer. Facing the pressure of a high‑profile pop‑up that showcases Indigenous Australian produce, the team required proactive account management to ensure smooth service during the move.

kounta’s newly formed Account Management team flew to Sydney and provided on‑site help across kitchen, pantry and front of house, even assisting with shifts, to ensure the residency ran smoothly. Their support helped deliver the 22‑course tasting experience (priced at $350 per person) and a successful month‑long run that donates 10% of profits to The Orana Foundation, with Jock Zonfrillo calling kounta’s team “invaluable.”

The Orana Foundation

Jock Zonfrillo

The Orana Foundation