Case Study: Sherwood Hotel achieves sustainable, guest‑first operations and award‑winning dining with kounta

Sherwood Hotel - Customer Case Study

Sherwood Hotel (Queenstown) is an 80‑room, eco‑first boutique hotel and top‑100 restaurant that set out to deliver authentic, locally curated guest experiences while dramatically reducing environmental impact. Their challenge was to run diverse operations — accommodation, a garden‑to‑table restaurant, yoga and events — without the standard waste and overhead of a large hotel. To unify front‑ and back‑of‑house operations they partnered with kounta, deploying kounta’s point‑of‑sale and business management tools.

Using kounta’s systems to streamline bookings, restaurant orders, inventory and staff coordination, Sherwood tightened operational control to support hyper‑local sourcing, flexible menus and intensive recycling efforts. The result was smoother service across accommodation and events, stronger support for the hotel’s sustainability programs and clear measurable outcomes already on site — 80% of power from a 248‑panel solar array, a biodigester processing hundreds of kilograms daily, and a restaurant ranked in New Zealand’s top 100 — all enabled in part by the operational efficiency kounta provided.

Sherwood Hotel

Hayley Scott

GM of Food and Beverage