Case Study: Nigel Coffee achieves faster, error-free transactions and simplified reconciliation with kounta

Nigel Coffee - Customer Case Study

Nigel Coffee, founded by Dan Dick in Camberwell, needed a reliable, easy-to-use point-of-sale and integrated payments setup to run a very small counter (just 3 m²) while handling heavy morning peaks (over 120 transactions between 9:00–10:30). To solve slow, error-prone manual card processing and cumbersome reconciliation, Nigel Coffee adopted kounta’s POS with an integrated Westpac Presto payment terminal and support from kounta’s setup team.

kounta delivered a cloud POS integrated with the Westpac Presto terminal, streamlined dockets and back‑office workflows, and hands-on support for configuration and reporting. The result was faster, more accurate transactions (about 5 seconds saved per customer), elimination of paper dockets, one‑button end‑of‑day reconciliation, easier staff training, and an estimated additional $500/week in card-driven revenue — all delivered by kounta.

Nigel Coffee

Dan Dick

Founder