Case Study: Gelato Messina achieves streamlined operations and real-time visibility with kounta

Gelato Messina - Customer Case Study

Gelato Messina, the artisanal gelato brand known for high‑quality, inventive flavours and a customer‑first approach, faced growing operational strain as it scaled: rostering, wages and stock were tracked with spreadsheets and paper, creating inefficiencies and limited visibility. To modernize their back‑office, Gelato Messina adopted kounta (alongside Xero) to replace manual processes with a unified, easy‑to‑use system.

By implementing kounta, Gelato Messina gained real‑time visibility into staff hours, wages and ingredient quantities—eliminating the need for disparate papers and spreadsheets. The kounta solution simplified rostering and payroll reconciliation, improved operational efficiency and provided the reporting and control the team needs to support continued growth.

Gelato Messina

Siân Bishop

Content & Brand Manager