Case Study: Fancy Hank’s achieves increased sales and streamlined multi-site operations with Kounta

Fancy Hank's - Customer Case Study

Fancy Hank's, a Melbourne barbecue pop‑up turned restaurant and catering business, was struggling to scale because legacy POS systems weren’t portable. The team had to keep takings in a cash box, couldn’t accept card payments at pop‑ups, and lacked real‑time sales visibility across multiple sites, making rostering, stock control and reconciliations slow and error‑prone. To address this, they selected kounta’s cloud POS and deployed it on iPads.

kounta implemented two iPad terminals integrated with receipt printers and EFTPOS, giving staff a simple interface for fast ordering and reliable card payments, plus cloud reporting for live sales, inventory tracking and accurate labour reports. As a result Fancy Hank’s increased sales by accepting cards, reduced waste through better stock management, sped up service and training, and saved time on end‑of‑day reconciliations — enabling consistent multi‑site operations and faster, data‑driven decisions. kounta’s system directly enabled the business’s growth and operational efficiency.

Fancy Hank's

Mike Patrick

Founder