Case Study: Nigel Coffee achieves streamlined operations and standout customer service with kounta

Camberwell’s Latest Coffee Joint takes Quality Roasts, Baked Goods, and Service with a Smile to a New Level

Nigel Coffee, a neighbourhood café in Camberwell founded by Daniel Dick, faced the challenge of standing out in Melbourne’s competitive coffee market while delivering fast, consistent on‑the‑go service and a warm, community‑focused experience. To manage front‑of‑house operations and keep the team focused on quality and relationships, Nigel Coffee uses kounta.

kounta’s system streamlined ordering, payments and daily operations at Nigel Coffee, enabling the team to handle rush‑hour queues, maintain menu consistency and speed up transactions so staff could prioritise personalised service. The result was smoother service, quicker order processing and more reliable operations that supported Nigel Coffee’s community ethos — in short, kounta helped them “run a tight ship” without sacrificing quality.

Nigel Coffee

Dan Dick

Founder