Case Study: a world-leading cloud EHR platform modernizes healthcare UX and scales AI-driven design with Koru UX Design

a world-leading cloud EHR platform scales a 50-designer UX team over 4 years with Koru UX Design

A world-leading cloud EHR platform faced significant UX bottlenecks, legacy systems, and the challenge of designing trustworthy AI-driven solutions for clinicians. To address these issues, they partnered with Koru UX Design to modernize their platform and scale their UX capabilities.

Koru UX Design implemented a comprehensive solution, becoming an embedded partner that scaled a 50-designer team to support a four-year cloud migration and redesign. The vendor transformed an embedded transcription tool into a flagship standalone AI product and accelerated feature releases. As a result, Koru UX Design successfully became the outsourced UX team for over 120 product and engineering stakeholders, elevating user experiences and empowering clinicians.