Case Study: Innovator International increases market share with Kortical's AI customer support chatbot

Innovator International increases market share with Kortical's AI chatbot and saves hours every day

Innovator International, a UK endorsing body for entrepreneur visas, faced a challenge managing a high volume of repetitive customer inquiries about the complex relocation process. The time-consuming task of responding to numerous daily emails was straining their staff and delaying support for clients. To address this, they turned to vendor Kortical and implemented its KorticalChat AI chatbot solution.

Kortical implemented a custom AI chatbot using its KorticalChat platform, training it on the company's knowledge base to provide instant, accurate answers. The solution significantly reduced the email workload for staff, allowing them to focus on complex cases. This led to a measurable increase in market share and conversion rates, as the chatbot handled more inquiries efficiently, including those in different languages, 24/7.

Innovator International