Case Study: Sysco Guest Supply achieves 28% higher throughput with Körber AG voice-directed solutions

Guest Supply - Customer Case Study

Guest Supply (Sysco Guest Supply), a global leader in amenities distribution to hotels and hospitality services, needed to manage extreme monthly and seasonal demand spikes (35% of business in the first week of each month), tight just‑in‑time hotel delivery windows, small branch DCs with cross‑trained staff, and a multilingual workforce. To address these constraints, they partnered with Körber AG to deploy a voice‑directed work solution across their network.

Körber AG implemented voice across ten distribution centers, updating eight core processes (order selection, zone/parcel picking, put‑away, replenishment, cycle‑counting, consolidation, etc.), with the first go‑live in five days and all sites live within nine months. The results were significant: selection productivity +22–24%, put‑away +26–28%, replenishment up to +80%, and total throughput +28%; today more than 100 team members use voice to move 13 million cases per year. Körber AG’s fast installation, minimal training and multi‑language support enabled a seamless transition and freed Sysco to expand voice into additional workflows.

Guest Supply

Jim Makowski

Director of Distribution