Case Study: Phoenix Sky Harbor International Airport achieves 24/7 passenger support with Kopius Generative Airport AI Concierge

Phoenix Sky Harbor International Airport delivers 24/7 AI concierge support with Kopius

Kopius partnered with Phoenix Sky Harbor International Airport to address the challenge of scaling passenger support beyond business hours. The airport needed a 24/7 AI concierge to provide instant assistance during peak travel times, requiring high accuracy grounded strictly in its own data and full compliance with its security protocols and Azure environment.

The solution implemented by Kopius was a search-grounded AI Concierge that used similarity search to match queries against the airport's website data, ensuring responses were accurate and domain-specific. This resulted in 24/7 reliable support for passengers, increased staff efficiency by handling routine inquiries, and maintained high accuracy and full compliance, integrating smoothly into the airport's existing infrastructure.

Phoenix Sky Harbor International Airport