Case Study: Metropolitan Airports Commission boosts passenger satisfaction with Kopius Generative AI Virtual Concierge

Metropolitan Airports Commission advances Virtual Concierge pilot with Kopius

The Metropolitan Airports Commission sought innovative AI solutions to increase passenger satisfaction at Minneapolis–Saint Paul International Airport, with a specific focus on easing anxieties for connecting passengers about missing flights. To address this challenge, they partnered with Kopius to pilot its Generative AI-powered Virtual Concierge solution.

Kopius implemented a conversational wayfinding assistant that provided connecting passengers with real-time flight and gate information, along with personalized suggestions for dining and shopping. Following the successful pilot, the Metropolitan Airports Commission is planning a Phase 2 expansion of the Kopius Virtual Concierge to extend its features to other types of passengers.

Metropolitan Airports Commission