Case Study: Follett boosts OSHA compliance and frontline communication with Konverse

Powering Follett’s Workforce with the Right Information to the Right People

Follett partnered with Konverse after struggling to get the right information to store managers and frontline employees across locations. Leadership used email and social channels, but they lacked visibility into whether messages were received or tasks were being completed, and they had difficulty segmenting teams by store location.

Konverse delivered a white-labeled Follett app with announcements, task management, discussion rooms, and custom dashboards to connect the home office with store associates. The solution improved peer communication, gave managers better real-time visibility, and helped Follett manage compliance work more effectively, including 100% completion of an OSHA poster task across locations in two weeks and a 75% increase in OSHA completion rates.

Follett

Roe McFarland

President