Case Study: Follett improves workforce communication and compliance with Konverse

Follett boosts OSHA completion rates by 75% with Konverse

Follett, a major retailer, struggled to communicate effectively with its widespread store associates and managers. Their leadership had no way to ensure that key information and new processes were being received and executed, and they lacked the ability to easily segment their teams by location. To address this challenge, they turned to Konverse and implemented its white-labeled app solution.

Konverse's solution provided Follett with a custom app featuring announcement rooms, discussion forums, and task management tools. This enabled targeted communication and allowed leadership to assign and track compliance tasks by location. The results were significant, including a 75% increase in OSHA completion rates and achieving 100% compliance on a key task across all locations in just two weeks. Konverse also provided analytics dashboards to empower managers with real-time data for decision-making.

Follett