Case Study: Armstrong achieves 35% more business with Konverge Digital Solutions

How our custom software solution, according to Charles Armstrong, the company president, directly contributed to the company winning 35% more custom business

Armstrong, a global manufacturer of fluid-flow pumps and heat exchangers, needed a better way to handle complex custom quotations for its residential, industrial, and commercial solutions. The manual process involved both sales and engineering teams, created long lead times, increased errors, and sometimes pushed solutions toward available products instead of the customer’s real needs. Konverge Digital Solutions helped address this with its ACE Online product selection and configuration platform, including the Generic Data Configurator.

Konverge Digital Solutions implemented RAPIDS/ACE Online to automate and streamline the quotation and order process, enabling engineers and sales staff to quickly generate accurate, customer-driven solutions. The system reduced quote lead times from weeks to hours, improved forecasting and delivery times, maintained a central quote history, and eliminated dependence on IT for product selection logic. According to Armstrong’s president, the solution directly contributed to the company winning 35% more business.

Armstrong

Charles Armstrong

President