Case Study: Green Pastures Society Network reduces client intake time with Konverge Digital Solutions

How Konverge’s Software Solution helped streamline Green Pastures Society Network's client intake methods

Green Pastures Society Network (GPSN), a non-profit that helps low-income families access government financial benefits and support, needed a faster way to screen prospective clients. Their manual intake questionnaire took about 3 hours per client to complete, creating a bottleneck at outreach locations. GPSN partnered with Konverge Digital Solutions to digitize this process using a web application built on Umbraco CMS.

Konverge Digital Solutions automated the screening workflow with a custom web app that captured interview answers instantly, routed them to head office for review, and tracked KPIs and questionnaire responses. The result was a dramatic reduction in screening time from 3 hours to 20 minutes per client, saving about 90% of processing time and allowing non-technical staff to administer the service. GPSN has used the solution for two years and plans to scale to thousands of locations across Ontario.

Green Pastures Society Network

Kofi Hadjor

Executive Director