Case Study: Getronics reduces call centre staff by 50% with Konverge Digital Solutions

How Konverge’s Software Solution enabled Getronics to reduce its call centre staff by 50%

Getronics, a Dutch computer services and consultancy firm, needed to streamline its service call process across South America, Europe, and Asia. The company wanted to replace a paper-based workflow, speed up service call booking, and reduce reliance on fax-based approvals, so it turned to Konverge Digital Solutions for help.

Konverge Digital Solutions implemented a web-based collaborative software solution that automated approvals, streamlined information flow, and let field technicians log in and accept service calls directly. The project also included a digital dashboard for management reporting, and the result was a 50% reduction in call centre staff, along with faster processing and better visibility into service call quality.

Getronics

John Whitnall

President