Case Study: Newcastle Building Society achieves faster, compliant content management with Kontent.ai

Managing complex content operations efficiently in a highly regulated industry

Newcastle Building Society, one of the UK’s top 10 building societies, needed a better way to manage complex, highly regulated content across multiple digital properties while meeting Financial Conduct Authority (FCA) requirements, including Consumer Duty. The team was dealing with duplicated information, static pages, and time-consuming updates to dynamic service standards content.

Using Kontent.ai as its CMS, Newcastle Building Society implemented a strong reusable content model and a Create Once, Publish Everywhere (COPE) approach to centralize content and improve collaboration between IT and content teams. With Kontent.ai, the society cut service standards updates from two days to five minutes, reduced duplication, improved consistency and compliance, and gained the flexibility to scale new digital properties without adding full-time staff.

Newcastle Building Society

Tom Lainchbury

Digital Optimisation Specialist