Case Study: Wilkri-Etiketten achieves uninterrupted operations with Konica Minolta Smart Managed Services

Wilkri-Etiketten G. Hoss KG averts downtime in 7 hours with Konica Minolta Europe

Wilkri-Etiketten G. Hoss KG, a medium-sized German label manufacturer, faced a significant challenge when a Trojan malware attack rapidly infected a third of its PCs and several servers. The customer's direct IT contact was unavailable, and their existing antivirus software was insufficient to handle the threat, risking major system outages and data theft. To focus on its core business, Wilkri had previously outsourced its IT to Konica Minolta's Smart Managed Services.

Konica Minolta's experts used their 24/7 monitoring service to immediately detect the suspicious activity and high ticket volume. They quickly identified the malware and manually cleaned the entire infrastructure via remote maintenance, resolving the attack within hours without any business disruption. The solution prevented data loss and costly downtime, proving the reliability of the Smart Managed Services. As a result, Wilkri suffered no damage and could continue its operations uninterrupted the following day.

Wilkri-Etiketten G. Hoss KG