Case Study: ING achieves faster, more resilient banking operations with Kong

ING cuts outage-related bottlenecks by 90% with Kong

ING, a multinational banking leader with over 38 million customers, faced significant challenges due to a complex and unmaintainable monolithic application at the core of its global operations. This "spinning wheel of death" caused deployment bottlenecks, performance degradation, and hindered the bank's shift to a microservices-first strategy. To modernize its infrastructure, ING partnered with Kong to overhaul its API management and break the monolith.

Kong provided a flexible, hybrid solution with a control plane in the public cloud and on-premises data planes, eliminating single points of failure. Kong enabled a self-service model integrated into ING's CI/CD workflows, empowering developers with governance guardrails. The results included a 90% reduction in outage-related bottlenecks, sub-200ms performance, and 3x greater gateway configuration accuracy. Kong helped ING build a faster, more resilient ecosystem and foster a new culture of shared ownership.

ING