Case Study: Crum & Forster accelerates innovation and agility with Kong

How the 200-year-old insurance leader’s Surplus & Specialty Division accelerated time to market and tamed technical debt

Crum & Forster’s Surplus & Specialty Division, part of the 200-year-old insurance leader Crum & Forster, needed to reduce technical debt and improve agility so it could bring new ideas to market faster. The team was slowed by monolithic applications, duplicate systems, and an increasingly complex technology stack, making it harder to respond quickly to business needs and customer expectations. Kong provided the API management foundation, with Kong Konnect serving as the control plane for the division’s technology ecosystem.

With Kong Konnect, Crum & Forster moved toward a microservices and API-driven architecture, centralizing governance, security, observability, and traffic control across integrations and legacy systems. The results included 50% faster time-to-market, changes delivered in weeks instead of a quarter, and a new underwriting workbench built in about six months. Kong also helped improve developer productivity, reduce complexity, strengthen security, and support faster product delivery and better partner/customer experiences.

Crum & Forster

Bryan Brizzi

Chief Digital Officer