Case Study: Aviva achieves faster, more scalable API management with Kong

A Kong Case Study

Preview of the Aviva Case Study

How Aviva Built a Brilliant Customer Experience

Aviva, a leading UK insurance, wealth, and retirement business, faced significant challenges with its end-of-life API platform. This legacy system created operational risks, security concerns, high costs, and scalability issues, while also restricting secure data exchange with partners and slowing time-to-market for new services.

The company implemented a distributed API integration framework using Kong API gateways to address these challenges. This Kong solution centralized management and governance, standardized technology, and introduced self-service developer tools. The results were substantial, including a 50-70% reduction in time-to-market and costs, a 75% reduction in cycle time, and the creation of a self-service, reusable integration platform that dramatically improved agility and security.


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Aviva

Santosh Menon

Head of Engineering


Kong

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