Case Study: Cigna achieves AI-ready, fully automated API management with Kong Konnect

Cigna achieves 100% GitOps automation with Kong

Cigna, a major health insurance company, faced a fragmented and outdated API infrastructure that struggled with modern security protocols and multi-cloud deployments after a series of acquisitions. This complexity hindered their ability to scale and innovate. To rebuild its digital backbone, Cigna partnered with Kong to find a new, unified API gateway solution that could meet its strict requirements for low latency, extensibility, and healthcare-specific compliance.

Kong implemented its Konnect platform to create a unified API fabric across Cigna's multi-cloud environment. The solution featured a secure "gateway-of-gateways" architecture and was fully automated through GitOps, enabling 24/7 developer self-service. As a result, Cigna achieved under 10ms latency for critical APIs, built over 20 custom plugins for compliance, and realized 100% automation from onboarding to audit, allowing them to move faster without compromising safety.

Cigna