Case Study: USB Payment Processing triples connection rates with Koncert

USB Payment Processing - Customer Case Study

USB Payment Processing is a Maryland-based credit card processor that helps local businesses save money. As its inside sales team worked to generate interest and set appointments for outside reps, the company struggled with a low connection rate and caller IDs that were being flagged as spam, telemarketing, or scams, making it hard to keep abandoned call rates under 3%.

USB Payment Processing switched to Koncert as its dialer and integrated it with HubSpot for CRM support. Koncert’s AI parallel dialer helped improve caller ID reputation, and the results were significant: connection rates rose from about 6% to around 20%, with roughly 45,000 calls, 3,500 connections, and 190 appointments generated per month.

USB Payment Processing

Charlie Sotir

Inside Sales Supervisor