Case Study: Broadleaf Services achieves faster sales growth and higher productivity with Koncert

Sales acceleration solutions work for the full-cycle sales rep

Broadleaf Services is an IT sales and consulting firm that relies on full‑cycle B2B sales reps who must cold‑call, book appointments and handle technical field visits. Their challenge was keeping a consistent pipeline and rapidly upskilling reps while managing complex product conversations and busy schedules.

By adopting Koncert’s Agent‑Assisted Dialer, Flow Dialer and Remote Coach, Broadleaf runs weekly two‑hour call blitzes with real‑time call monitoring, recordings for team coaching, and collaborative vendor call sessions that pair reps with product experts. The result: higher outbound productivity, faster business growth, more qualified appointments, stronger team coaching outcomes and impressed vendor partners.

Broadleaf Services

James Tenner

President & Chief Executive Officer