Case Study: Bradley-Morris, Inc. achieves 63% growth in sales outreach with Koncert

Recruiting Company Increases Sales Outreach

RecruitMilitary, a subsidiary of Bradley-Morris, Inc. and the largest military-focused recruiting firm in the U.S., connects employers with more than 1.4 million military veterans and spouses. The company struggled to reach candidates at the moment job openings appeared and to maintain consistent, visible outreach across a small remote team and a fluid account/contact ownership model.

To solve this, they implemented Koncert’s human agent-assisted dialing with native Salesforce integration and Remote Coach, consolidating their outreach stack and enabling real-time reporting and management. The change drove a 63% month-over-month increase in sales outreach and improved analytics, multi‑rep oversight, and coaching—without adding headcount.

Bradley Morris

Talmadge Zipperer

VP of Enterprise Systems