Case Study: Eagle Point Software restores and exceeds sales production at half the cost with Koncert Agent-Assisted Dialer

Eagle Point Software Uses ConnectLeader Team Dialer™ to Double Outbound Sales Call Volume at 50% of Their Cost

Eagle Point Software, a longtime developer of Autodesk add‑on tools for architects and engineers, faced the sudden loss of two experienced sales reps and needed to quickly restore their productivity without costly hiring or long training. The team already generated large volumes of leads from email campaigns, but replacing the reps’ expertise and output fast was a major challenge.

Eagle Point deployed Koncert’s Agent‑Assisted Dialer, combining cloud dialing software with live dialing agents who navigate voicemail and gatekeepers and hand off live connects to Eagle Point reps. Reps now run focused one‑hour calling sessions, averaging about 114 assisted dials per session (plus their usual manual dials) and 8–12 conversations per hour, allowing them to work through pipelines in a single session. The change restored and exceeded prior production at roughly half the cost of replacing two salaries and without additional hiring or training.

Eagle Point Software

Randy Ambrosy

Eagle Point Software