Case Study: Balto doubles call production and boosts revenue with Koncert’s Agent-Assisted Dialer

Balto - Customer Case Study

Balto, a provider of real-time call guidance software for sales, customer service, and collections centers, relied heavily on cold calling but struggled to consistently reach the right prospects. Manual dialing and fragmented tools (Salesforce, Outreach, MailChimp) made it hard to project a uniform message, train large teams quickly, or A/B test call performance.

Balto implemented Koncert’s human‑powered Agent‑Assisted Dialer to automate dialing and integrate with Salesforce, letting reps focus on conversations and relationship building. The change doubled call production, boosted revenue, improved employee satisfaction, and delivered the consistent, scalable outreach Balto needed.

Balto