Case Study: Atlas MKE doubles meetings and boosts call connect rates with Koncert

Atlas MKE - Customer Case Study

Atlas MKE is a B2B call center that specializes in cold-call introductions and relies on high connect rates to drive profitability. Leadership identified inefficient dialing and poor caller ID hygiene as key barriers to reaching prospects and scaling meetings.

Atlas MKE moved to Koncert’s AI parallel dialer, caller ID management and advanced analytics, gaining nearly 100% control over caller IDs, fewer dropped calls, and actionable reporting. Within six months they doubled meetings—from 4,000 in 2023 to a projected 8,000 in 2024—recorded 25 of their best weeks, and benefited from smooth onboarding and dedicated support.

Atlas MKE

Tom Burrell

Chief of Staff