Case Study: Fordham University achieves faster, easier Salesforce search with KonaSearch

The Secret to Fordham University’s “Game-Changing” Salesforce Search

Fordham University faced a significant challenge with its new Salesforce-based education CRM, as the platform's search functionality was not optimized. This inefficiency cost academic advisors valuable time that could have been spent with students. After frustrating attempts to build internal reports and use an external reporting tool, the university turned to vendor KonaSearch for a solution, seeking an easy-to-use and powerful search tool that worked seamlessly within Salesforce.

By implementing KonaSearch's search application, Fordham's advisors gained access to a powerful, efficient, and intuitive search tool featuring custom filters and facets. The solution, which integrated directly into the Salesforce UI, allowed advisors to find information quickly and automate tasks. The result was a dramatic improvement in productivity, freeing up university resources and enabling advisors to spend significantly more time on high-value work with students.

Fordham University

Katherine Gomez

Fordham University