Case Study: AstraZeneca cuts search time from hours to minutes with KonaSearch

From an Hour to Minutes Finding Insights in Pharma

AstraZeneca’s Medical Affairs and Strategic Development group faced a significant challenge in its process for responding to physician inquiries. Its team needed to search through thousands of documents in Salesforce to find approved responses, but the existing search function was unreliable and inefficient, hindering their ability to find critical data quickly. This led them to partner with the vendor KonaSearch for a solution.

The implementation of KonaSearch resolved the search complaints entirely, delivering results in just one second. This performance dramatically improved the team's efficiency and reliability, allowing them to respond to urgent physician inquiries quickly and accurately. This success eliminated a major hurdle, building client confidence to address other issues and helping to protect the company's reputation. KonaSearch provided a mature, high-performance search mechanism for AstraZeneca's large mass of documents.

AstraZeneca

Ralph DeHart

CTO of Enable