Case Study: ArtiFlex Manufacturing achieves global Salesforce search with KonaSearch

ArtiFlex Partners with Kona to Enable Global Search Function

ArtiFlex Manufacturing, a provider of manufacturing and tooling solutions, faced a significant challenge after moving to Salesforce. Their previous CRM system had a proficient search function for documents and opportunities, a capability they lost after their migration. This gap hindered communication on sales activities and made it difficult to report to leadership, with employees across different groups struggling to find the information they needed.

KonaSearch implemented its solution to fill this global search function gap. The vendor provided a custom executive dashboard and search UI, enabling the company to query data across Salesforce, including docs, chatter, and opportunities. The results were immediate, eliminating redundant conversations and saving time for sales reps. The solution delivered so much value that it was rolled out to the entire user base, allowing anyone in the organization to quickly find the right information.

ArtiFlex Manufacturing

Christopher Byron

Artiflex