Case Study: FiSpan reduces Kubernetes incident MTTR by 67% with Komodor

FiSpan cuts Kubernetes incident MTTR by 67% with Komodor

FiSpan, a provider of a contextual business banking platform, was struggling to identify the root causes of recurring outages in its Kubernetes environment. Their infrastructure team suspected non-Kubernetes resources were causing memory issues that crashed nodes, but they lacked the visibility to pinpoint the problem. This led to hours of troubleshooting and a need to simplify their process and expand their on-call capabilities.

By implementing Komodor's troubleshooting platform, FiSpan gained complete visibility into node statuses and health events. Komodor provided detailed remediation instructions for common errors, which allowed FiSpan to double the number of developers participating in on-call duty. The solution reduced their mean time to repair (MTTR) by 67%, cut downtime by approximately 50%, and saved the team 8-12 hours of developer time each week.

FiSpan