Case Study: TaxBuddy saves 2,000+ hours every month with Kommunicate’s chatbot

TaxBuddy saves 2000+ hours every month using Kommunicate’s chatbot

TaxBuddy, an online tax filing service in India, was looking for a better way to support users than long forms and scattered communication over email and WhatsApp. Its customers needed a faster, more convenient chat-based way to submit documents, ask questions, and get help from Chartered Accountants, so the company turned to Kommunicate for a chatbot and chat interface.

Kommunicate implemented a chatbot solution that handled repetitive queries, collected and processed documents like PAN cards and tax details, and let TaxBuddy’s team step in through a dashboard when human support was needed. Kommunicate also completed WhatsApp integration, bringing customer conversations and data into one place across web, mobile, Facebook, and WhatsApp. The result was a smoother support workflow, faster app loading, and more than 2,000 hours saved every month.

TaxBuddy