Case Study: Saltside Technologies saves 3,000+ hours monthly with Kommunicate

Saltside Technologies saved more than 3000 man hours every month using Kommunicate

Saltside Technologies, a company focused on helping people buy and sell in emerging markets like Bangladesh and Sri Lanka, needed a better way to handle customer support across its brands and teams. Customers were reaching out through email, social media, and Google My Business, but the process was slow, fragmented, and lacked the personal touch they wanted. Saltside Technologies chose Kommunicate to provide a multilingual, omnichannel chatbot solution.

Using Kommunicate’s chatbot builder, Saltside Technologies set up an easy-to-manage bot to answer common FAQs, improve response times, and streamline support across different countries and brands. The team also used Kommunicate’s analytics dashboard to track agent performance and metrics like First Response Time. The result was a major reduction in customer support workload, saving more than 3,000 hours every month, while making setup simple enough for non-programmers to manage.

Saltside Technologies

Anusha Hemesh

Customer Support Manager