Case Study: Messe Duesseldorf reduces repetitive queries by 65% with Kommunicate

Messe Duesseldorf GMBH cuts repetitive queries by 65% in 4 weeks with Kommunicate

Messe Duesseldorf GMBH, one of the world's most successful trade fair organizers, faced a significant challenge in managing a high volume of repetitive customer queries. These inquiries, which included questions about event locations, travel routes, and fair timings, were time-consuming for their support staff. Seeking a technological intervention, the company turned to Kommunicate for an automation solution.

By implementing Kommunicate's chatbots integrated with Facebook Messenger, Messe Duesseldorf streamlined its customer support process. The solution automated responses to frequent questions and also aided in lead generation by collecting visitor email addresses. This resulted in a 65% reduction in repetitive queries within just four weeks, allowing staff to focus on more complex issues and ensuring no customer contact was missed.

Messe Duesseldorf GMBH