Case Study: FCB Health automates 86% of customer conversations with Kommunicate

FCB Health Used Kommunicate’s Chatbot to Automate 86% of customer conversations

FCB Health Network, a major healthcare marketing agency, required a solution to automate responses to repetitive customer questions for its pharmaceutical clients. They identified a need for a natural language chatbot to provide quick information to patients and healthcare professionals, which led them to seek out Kommunicate’s chatbot platform.

Kommunicate provided an open and highly customizable chatbot solution that integrated smoothly with Dialogflow and Amazon Lex. The Kommunicate team offered extensive technical support, helping FCB build a custom scheduler and enabling them to automate 86% of their incoming customer conversations. This partnership significantly improved efficiency, with FCB now able to build and deploy chatbot templates in half the time.

FCB Health Network